Frequently Asked Questions
Everything you need to know about your CALITHE experience.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but usually range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a request and receive your prepaid shipping label.
How do I find the right size?
Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' through Klarna and Afterpay.
Are your materials sustainably sourced?
At CALITHE, we prioritize ethical manufacturing. We use premium, durable fabrics and work exclusively with certified factories that ensure fair wages and safe working conditions for all artisans.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 1 hour of placement by contacting our customer service team via live chat or email.